revised: 11-25-2020
Please note during recent network maintenance and upgrades, some areas are experiencing slower than normal connection speeds. Please read and follow carefully the details below if you have been advised by ALTIS Support Representative to do so. Thank you in advance for your patience and understanding while we work diligently to maximize your internet experience.
ALPHA network APN Settings:
In some cases, manual settings may be necessary to prevent channel switching which occurs when a device is within connection range to two or more donor towers. Please follow the procedure given below. Only perform these steps if instructed by technical support. Unplug the router for 5-10 minutes. While the router is unplugged, please disconnect/unplug all devices from the router, and do not reconnect them until you complete the APN settings on the router.
To begin, please do a hard reset on the router by following the steps below:
Next, use a laptop, tablet or phone and connect to the router through WiFi (make sure there are no other devices connected to the router at this time).You will begin to adjust the router settings at this time. (If at any time you are logged off the router settings, just log back in and start over making sure the Connect Status is OFF):
At this point, pull up another web page like Youtube and check to see if you can stream a video.
If your devices are now able to connect to the internet and working properly, you can STOP at this point. If you continue to have issues, you can also 'lock bands'. In order to lock bands you will need to access the router settings again following the previous steps for the APN settings. However, keep in mind you can skip right to the "Network Information" box in the "Network Settings":
Alternative APN configuration:
Perform only if above settings do not yield expected results or if suggested by ALTIS Support representative.
If after all of the above procedures are completed and you are still having issues, please do not hesitate to contact our office by emailing [email protected] or by texting 318.207.1405 or by phone 318.688.8201
Please note during recent network maintenance and upgrades, some areas are experiencing slower than normal connection speeds. Please read and follow carefully the details below if you have been advised by ALTIS Support Representative to do so. Thank you in advance for your patience and understanding while we work diligently to maximize your internet experience.
ALPHA network APN Settings:
In some cases, manual settings may be necessary to prevent channel switching which occurs when a device is within connection range to two or more donor towers. Please follow the procedure given below. Only perform these steps if instructed by technical support. Unplug the router for 5-10 minutes. While the router is unplugged, please disconnect/unplug all devices from the router, and do not reconnect them until you complete the APN settings on the router.
To begin, please do a hard reset on the router by following the steps below:
- Take a paper clip and insert it into the hole next to the power switch on the back of the router.
- Make sure the paper clip slightly depresses the button in the hole for 6-7 seconds (you will know the reset is complete when all the lights on the router come, then shut off); Allow 1-2 seconds for reset to occur before releasing reset button. Allow the router to power cycle which normally takes 30-60 seconds.
Next, use a laptop, tablet or phone and connect to the router through WiFi (make sure there are no other devices connected to the router at this time).You will begin to adjust the router settings at this time. (If at any time you are logged off the router settings, just log back in and start over making sure the Connect Status is OFF):
- Connect to the factory default WiFi named: "LTE_CPE_****" with default password "1234567890"
- Then open a browser like Google Chrome, Firefox or Safari
- In the URL address bar, type in 192.168.100.1, and hit Enter
- Input password for the router: admin (all lower case)
- At the bottom of the page in "Status Information", check your signal strength (should be between -85 and -105, although in some rural areas may be closer to -115)
- Then scroll back up, turn the Connect Status OFF by clicking the white circle next to "ON" (any changes you make to the router settings, the connect status must always be OFF)
- Click on Network Settings link
- You will be in the Connection Mode, make sure it is set to Automatic and the box below it is 'checked'
- On the left, click on NETWORK SELECTION
- Make sure you are on LTE Only and "Automatic"
- Click APPLY (click apply again even if already on LTE Only).
- On the left, click on APN
- Click on MANUAL then click on "ADD NEW"
- PDP Type should be: IPv4
- Now these items may already be in there, but you will need to retype them
- Profile Name (All CAPS): ATTS
- APN (Lowercase, no spaces): vpn.accessmylan.net
- Authentication: PAP
- Click APPLY, then click SET AS DEFAULT (you should have "Success" messages for both)
- On the left, click on NETWORK INFORMATION
- Click "ENABLE" the ping www.google.com
- Click APPLY
- Click RESET CONNECTION, a popup will come up asking if you want to restart the device, click "Yes"
- It will spin for a minute then log you out (if the webpage does not reset after 3 minutes, then you are good to reload the web page and it will bring you back to the router settings login page)
- Log back in, check your signal strength (should be between -85 and -105 )
At this point, pull up another web page like Youtube and check to see if you can stream a video.
- Once you have verified you can stream a video on the computer, then proceed to connect your TVs and wait for them to power cycle on.
- Attempt to connect TVs to the router network
- When the TVs are connected, make sure they are connected to the correct network: the network name should be "LTE_CPE ****”
- Then attempt to start streaming a video through a preinstall streaming app (Netflix, Hulu, etc)
- If the TVs successfully stream, then attempt to connect your other devices with the same process.
If your devices are now able to connect to the internet and working properly, you can STOP at this point. If you continue to have issues, you can also 'lock bands'. In order to lock bands you will need to access the router settings again following the previous steps for the APN settings. However, keep in mind you can skip right to the "Network Information" box in the "Network Settings":
- Remember to turn Connect Status OFF
- Then click on the "Network Settings" link
- Then click on the "Network Information" box
- The first line is Frequency Band Indicator, whichever number that is (2, 4 or 17), put that number alone in the drop box for the Set Frequency Band
- Click Apply
- You should have a 'Success' message (if you have a 'Failure', then try another number, e.g., 2, 4, 17, until you have the 'Success' message
- Repeat changing the bands to the other individual band numbers and see which band gives you best strength
- If none of the individual numbers provide a 'Success' message then you will need to put the Set Frequency Band dropdown box back to "1/2/4/5/12/13/17/25/26", then click Apply
Alternative APN configuration:
Perform only if above settings do not yield expected results or if suggested by ALTIS Support representative.
- Profile Name: hotspot
- APN (Lowercase, no spaces): hotspot.accessmylan.net
- Authentication: PAP (you can also try NONE)
- User Name: leave blank
- Password: leave blank
- Click Apply, then click Set as Default (you should have "Success" messages for both)
If after all of the above procedures are completed and you are still having issues, please do not hesitate to contact our office by emailing [email protected] or by texting 318.207.1405 or by phone 318.688.8201